Better.com’s Betsy cuts cost to originate 41%, case study says

Better.com initially used a speech-to-speech model but switched to a modular system that combines speech-to-text, text-to-speech and a large language model for faster, more reliable service.

ElevenLabs Agents serve as the controlled voice interface, communicating loan eligibility, pricing and approvals from Better.com’s proprietary loan engine, Tinman, while complying with regulatory…