Banks adopt AI fast but lack strategy and governance

Operational efficiency remains the primary driver of AI investment, with 46.6% of respondents saying that their main goal is reducing costs or improving internal processes. Just 10.1%, however, cited competitive advantage, and 6.8% prioritized improvements to customer experience.

Zorina Alliata, director of AI enablement at Wolters Kluwer, told HousingWire that the first few years of AI…