ICE’s Matt Dowd on MSP updates

Editor’s note: This interview has been edited for length and clarity.

Sarah Wolak: At the time of this conversation, we’re 10 days into the updated user interface. What’s the reception been like so far?

Matt Dowd: The response has been, I think, overwhelmingly positive, at least with the folks I’ve talked to. But what I found very interesting is that it’s really the screens…